Read our FAQ to stay informed about Covid-19 and how it might affect your orders. We update it regularly. DETAILS
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Covid-19 updates for customers.

Summary

We are continuing to fulfill as much as we can at our facilities. Our EU branch is operating as normal while following each country's public health guidelines. Our branches in NC and LA are also operational and we're working on safely increasing our output.

We've hired and trained over 100 new team members (while social distancing and safety measures in place).

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 9 backup facilities in the US, Europe, and Australia, and we're looking for more options.

    This is a challenging time for the entire industry. Thank you for being with us while we weather this storm.

    May 20, 2020

    We're still seeing long fulfillment and shipping times. We are doing their best to keep up with increased customer questions. Our average email response time has increased to about 3 days.

    We're working hard to safely increase our capacity and we've made good progress in the last month. In Charlotte, our goal is to increase our daily output. We've already grown our DTG capacity by 20% and we're working on improving more categories.

    We're hiring and training new employees in fulfillment and investing in more printing tech. We're now working with nine backup facilities, and we're scaling production at our new in-house facility in Barcelona.

    Even with all the steps we're taking, it'll still take time to bring our fulfillment times back to normal. Some product categories are already there, especially products that we fulfill in Europe. Fulfillment is still taking long for our top products.

    Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that Latvia's airlines are starting to ease restrictions on flights, which means that we'll be able to ship orders from Europe more frequently.

    We'll continue posting updates as they come; thanks for your patience and for reading.

    Please make sure to read before ordering.

     

    Fulfillment estimate

     

    US (INCL.BACKUP)

    EU (INCL.BACKUP)

    T-shirt

    18-20 Business Days

    10-13 Business Days

    Sweatshirt

    18-20 Business Days

    18-20 Business Days

    Neck Gaiter

    5-8 Business Days

    4-8 Business Days

    Dad Hats

    16-20 Business Days

    12-18 Business Days

    Socks

    7-10 Business Days

    5-10 Business Days

    Phone Cases

    3-6 Business Days

    3-6 Business Days

    Prints

    7-10 Business Days

    3-6 Business Days

    BackPacks

    25-30 Business Days

    25-30 Business Days

     

     

     

    Fast Fullfillment

    Average Fullfilment Time

    Slow Fullfilment Time

     

    Be prepared for delays

    Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

    We're closely communicating with our partners to make sure they can supply us with adequate stock levels from their distributed network of wholesalers. We're also glad to report that we're seeing a surge in orders. Customers are generally more patient during this time, as even Amazon has expressed that it's experiencing delays of up to 1 month. 

    Estimates are current as of August 1, 2020.

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